Sonos has acknowledged a difficulty inflicting its transportable Roam audio system to overheat and soften when plugged in to cost. When you’ve got one, possibly take into account unplugging it when it is not in use.
As noticed by Bloomberg, a number of Reddit customers have reported that their Sonos Roam audio system have been overheating, creating an obvious fireplace hazard by melting the charging cable and space across the USB-C charging port. The problem seems to primarily influence the primary technology Sonos Roam, which was initially launched in 2021. (Sonos subsequently launched the up to date Roam 2 in 2024, and now not provides the unique mannequin for buy.)
Whereas not a brand new difficulty, the Roam’s overheating drawback was lately dropped at consideration by a put up on the r/sonos subreddit by consumer u/jssumm. Sharing three pictures of their speaker’s melted and blackened USB-C port and charging cable, u/jssumm famous that the Roam had solely been two years outdated and hadn’t been used for a minimum of a month.
“It was plugged in utilizing the included Sonos usb cable and plugged into an Apple usb block within the wall, so there’s no low-cost knockoff merchandise responsible right here,” wrote u/jssumm.
A number of different Roam customers subsequently chimed in to share that that they had additionally encountered this difficulty. Earlier complaints on r/sonos and the Sonos neighborhood discussion board point out the issue has endured for some time, with some posts courting again two or three years.
Mashable Mild Pace
Responses these customers obtained from Sonos’ buyer help have reportedly diverse, with some given a substitute machine whereas others have been supplied a reduction on their subsequent buy. No less than one buyer claimed they have been instructed that there are no points with the Roam, and that the harm was brought on by their very own consumer error.
Sonos has now acknowledged the Roam’s overheating difficulty, and has famous that it’s taking steps to deal with it.
“We care deeply about product high quality and security and are extraordinarily pleased with our report,” Sonos stated in a press release to Mashable. “We’ve intently tracked a restricted variety of experiences through which sure USB-C charging cables included with the first-generation Sonos Roam audio system have overheated and brought on harm to the charging port.
“Whereas the general incidence charge could be very low, and environmental situations seem to play a job, we’ve taken a number of proactive steps to even additional scale back the probability of this difficulty, together with software program updates and accent enhancements.”
Sonos has been preventing to regain customers’ belief after the disastrous launch of its buggy new app final yr, which dramatically broken its fame for delivering high quality audio merchandise. The corporate has since laid off roughly 300 staff, with former CEO Patrick Spence stepping down in January.
Although the Roam’s overheating difficulty existed lengthy earlier than the present turmoil, the brand new highlight on it should little doubt be an unwelcome impediment amidst Sonos’ efforts to course-correct. Even so, Sonos customers seem optimistic about new CEO Tom Conrad taking the helm, notably as he appears conscious that the corporate has vital work forward of it to win again shoppers.
