Marriott Bonvoy has rolled out a brand new computerized room improve system, which ought to present a smoother check-in course of and take among the guesswork out of complimentary room upgrades for elite members.
Here is how the brand new course of works and what it means for you.
How Marriott room upgrades work
Marriott Gold Elite members and above are eligible for complimentary room upgrades upon arrival, giving them entry to rooms on increased flooring or with higher views, for instance.
Till lately, elite members normally needed to hope for — and even request — an improve upon arrival, and their possibilities of getting one appeared to partially depend upon their powers of persuasion and the workers member working the entrance desk on the time.
The brand new expertise will improve elite friends mechanically earlier than they get to the property, in idea taking among the guesswork out of the method.
The system will first approve Nightly Improve Awards, beginning 5 days earlier than check-in for many manufacturers and three days earlier than for Ritz-Carlton, St. Regis and Version properties. Then it is going to assign complimentary room upgrades to elite members beginning at 3 p.m. on the day earlier than check-in.
Each day Publication
Reward your inbox with the TPG Each day e-newsletter
Be a part of over 700,000 readers for breaking information, in-depth guides and unique offers from TPG’s consultants
The method is not fully automated. After the system does its factor, the lodge workers should nonetheless assign the out there upgraded rooms and ensure each.
In response to an organization spokesperson, “Throughout our preliminary pilot, each associates and members supplied overwhelmingly optimistic suggestions, and we’re thrilled to roll out the expertise globally.”
How can I make certain I get upgraded?
Sadly, the reply is: You continue to cannot. There are sometimes extra elite members than there can be found rooms, and there is not any option to assure you may snag one among them.
In case you’d somewhat not roll the cube on a complimentary improve, you’ll be able to attempt redeeming a Nightly Improve Award. These awards can assist you affirm an improve just a little sooner, however your improve request will not be thought-about till at most 5 days earlier than check-in — and there is not any assure it will likely be authorised. Plus, Nightly Improve Awards are solely redeemable at choose manufacturers.
Backside line
The excellent news is, Marriott’s new computerized room improve system ought to make the improve approval course of just a little simpler and fairer for Gold Elite members and above, and it is best to know in case you’ve been upgraded earlier than you even set foot contained in the lodge. However in case you’re trying to assure an improve, contemplate redeeming your Bonvoy factors for a premium room or paying for an improve with a Marriott bank card.
