It has been a busy and costly yr for journey, with record-breaking crowds and rising costs throughout the board. However in accordance with a brand new report from J.D. Energy, that hasn’t stopped vacationers from having fun with the journey — particularly in the event that they’re touring by way of a number of the nation’s finest airports.
This yr, Minneapolis-Saint Paul Worldwide Airport (MSP), John Wayne Airport (SNA) in Orange County, California, and Indianapolis Worldwide Airport (IND) ranked on the high of their respective classes out there analysis agency’s 2024 North America Airport Satisfaction Examine.
Within the “mega” airport class — which J.D. Energy defines as airports with 33 million or extra passengers per yr — MSP took the highest spot with a rating of 671 on a 1,000-point scale.
Detroit Metropolitan Wayne County Airport (DTW) was the runner-up within the mega class with 643 factors, whereas Phoenix Sky Harbor Worldwide Airport (PHX) got here in third with 633 factors.
On the different finish of the spectrum within the mega listing, Newark Liberty Worldwide Airport (EWR) completed in final place for the third yr in a row, with a rating of 552.
The “giant” airport class, which incorporates airports that see 10 million to 32.9 million passengers every year, was led by SNA, with Tampa Worldwide Airport (TPA) coming in second, adopted by Kansas Metropolis Worldwide Airport (MCI) in third.
IND was the top-rated “medium” airport, which J.D. Energy defines as these with 4.5 million to 9.9 million passengers yearly.
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J.D. Energy’s methodoly determines a scoring system out of a attainable complete of 1,000 factors. The scores are primarily based on surveys from 26,290 U.S. and Canadian vacationers accomplished between August 2023 and July 2024, with questions throughout seven key components: ease of journey by way of the airport, degree of belief with the airport, terminal amenities, airport workers, expertise departing from the airport on the bottom, meals and retail expertise, and the expertise arriving at or touring to the airport.
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Even with varied complications this yr, J.D. Energy discovered that airports had usually fared effectively regardless of the file crowds; 60% of passengers surveyed mentioned that they’d optimistic experiences on the airport and loved spending time there, whereas one other 59% mentioned that the airport had helped “alleviate the stress of journey.”
Notably, nevertheless, passengers are spending much less cash, on common, within the terminals, suggesting that rising costs are taking a toll at the same time as extra folks spend on holidays.
“Big air journey demand has not slowed down in North America, regardless of the steadily rising prices of flights, floor journey, resort rooms and just about something you should buy in an airport,” mentioned Michael Taylor, J.D. Energy’s managing director of journey, hospitality and retail. “Most vacationers are nonetheless having fun with the expertise. Nonetheless, we’re beginning to see a breaking level in shopper spending, with common spend per particular person within the terminal declining considerably from a yr in the past.”
Right here is the total listing of airport scores, divided into J.D. Energy’s mega, giant and medium classes:
Mega Airports
1. Minneapolis-Saint Paul Worldwide Airport – 671
2. Detroit Metropolitan Wayne County Airport – 643
3. Phoenix Sky Harbor Worldwide Airport – 633
4. John F. Kennedy Worldwide Airport – 628
5. Dallas/Fort Value Worldwide Airport – 623
6. Harry Reid Worldwide Airport – 611 (tie)
6. San Francisco Worldwide Airport – 611 (tie)
8. Orlando Worldwide Airport – 596
Section common: 595
9. Fort Lauderdale-Hollywood Worldwide Airport – 593
10. Boston Logan Worldwide Airport – 591 (tie)
10. Miami Worldwide Airport – 591 (tie)
12. Denver Worldwide Airport – 588 (tie)
12. Los Angeles Worldwide Airport – 588 (tie)
14. George Bush Intercontinental Airport – 586
15. Charlotte Douglas Worldwide Airport – 585
16. Seattle-Tacoma Worldwide Airport – 575
17. Hartsfield-Jackson Atlanta Worldwide Airport – 574
18. O’Hare Worldwide Airport – 569
19. Toronto Pearson Worldwide Airport – 559
20. Newark Liberty Worldwide Airport – 552
Massive Airports
1. John Wayne Airport, Orange County – 687
2. Tampa Worldwide Airport – 685
3. Kansas Metropolis Worldwide Airport – 683
4. Dallas Love Discipline – 675
5. Nashville Worldwide Airport – 668
6. William P. Pastime Airport – 667
7. Sacramento Worldwide Airport – 663
8. Portland Worldwide Airport – 659 (tie)
8. Salt Lake Metropolis Worldwide Airport – 659 (tie)
10. San Jose Worldwide Airport – 655
11. Austin-Bergstrom Worldwide Airport – 650
12. Louis Armstrong New Orleans Worldwide Airport – 647
13. Raleigh-Durham Worldwide Airport – 644
14. Baltimore-Washington Worldwide Thurgood Marshall Airport – 641
15. Vancouver Worldwide Airport – 634
16. Ronald Reagan Washington Nationwide Airport – 633
17. LaGuardia Airport – 631
Section common: 629
18. San Antonio Worldwide Airport – 614
19. Oakland Worldwide Airport – 612
20. Washington Dulles Worldwide Airport – 611
21. San Diego Worldwide Airport – 610
22. Calgary Worldwide Airport – 599
23. Chicago Halfway Worldwide Airport – 598
24. Honolulu Worldwide Airport – 593
25. St. Louis Lambert Worldwide Airport – 583
26. Montréal-Pierre Elliott Trudeau Worldwide Airport – 576
27. Philadelphia Worldwide Airport – 541
Medium Airports
1. Indianapolis Worldwide Airport – 687
2. Jacksonville Worldwide Airport – 686
3. Southwest Florida Worldwide Airport – 675
4. Ontario Worldwide Airport – 672
5. Buffalo Niagara Worldwide Airport – 670
6. Milwaukee Mitchell Worldwide Airport – 669 (tie)
6. Palm Seaside Worldwide Airport – 669 (tie)
8. Cincinnati/Northern Kentucky Worldwide Airport – 668
9. John Glenn Columbus Worldwide Airport – 658
10. Bradley Worldwide Airport – 654
11. Eppley Airfield – 653
12. Albuquerque Worldwide Sunport – 646
Section common: 646
13. Hollywood Burbank Airport – 626
14. Pittsburgh Worldwide Airport – 625
15. Cleveland Hopkins Worldwide Airport – 580
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