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ServiceNow believes that extra areas inside an enterprise can profit from brokers, and because it upgrades its agent platform and makes acquisitions, the corporate plans on doubling down on brokers much more.
ServiceNow introduced the acquisition of Moveworks on Tuesday together with new agent capabilities. It additionally made its orchestration platform usually accessible and introduced plans to combine agentic enterprise search.
Amit Zavery, ServiceNow CPO, advised VentureBeat that the corporate sees plenty of potential within the infrastructure round AI.
“There are plenty of issues to do on this house and [this new] launch has plenty of capabilities round AI brokers,” stated Zavery. “It’s core components of a platform, and that’s one thing we’re going to proceed doubling down [on] and investing in.”
ServiceNow has added new brokers to its library of pre-built AI brokers, together with a brand new safety operations (SecOps) agent, a set of autonomous change administration brokers, and a community check and restore agent. The corporate additionally up to date its AI Agent Orchestrator and AI Agent Studio, including new options and making them usually accessible.
Wider agent attain
ServiceNow presents pre-built brokers for particular groups and in addition helps clients construct their very own. The corporate first introduced its library of AI brokers in September and has frequently added to that library.
The SecOps agent ideally would “assist remove repetitive duties and empower SecOps groups to give attention to shortly stopping actual threats,” stated Zavery. The autonomous change administration brokers will generate customized implementation and assessments, whereas the proactive community check and restore AI agent troubleshoots, detects and diagnoses community points earlier than efficiency is impacted.
These new brokers automate extra areas of a company, and Zavery stated ServiceNow is “seeing plenty of new use instances emerge as we see that worth for purchasers.” The corporate hopes that brokers will assist staff work together with them in a different way.
Zavery stated that its acquisition of Moveworks and its up to date agentic platform permits ServiceNow to broaden agentic capabilities to enterprise search, utilizing brokers to search out any info an worker wants about their group.
“That is the place Moveworks helps us get into and double down on our AI funding going ahead,” stated Zavery. “We’re the workflow chief and have plenty of knowledge capabilities. We’ve been doing plenty of AI-related and really succesful use instances supply there. So that each one stays intact and it simply accelerates a few of these issues, particularly round AI.”
Enhanced orchestration
ServiceNow has additionally opened up its AI Agent Orchestrator and AI Agent Studio to common availability. The platforms assist organizations construct brokers, onboard and coordinate them.
Customers can now consult with an analytics dashboard to visualise AI agent utilization, high quality and worth. In a demo to reporters, ServiceNow VP of AI and innovation Dorit Zilbershot stated that directors will have the ability to clearly see what number of duties the agent is closing and decide whether it is working in response to plan.
The AI Agent Studio now has guided directions, which the corporate says make it “simpler than ever to design and configure new AI brokers utilizing pure language descriptions.”
ServiceNow has lengthy advocated for brokers to be a part of a company’s workflow. It additionally helps “invisible brokers” — the place staff work together with brokers however don’t essentially know what these brokers are doing to satisfy their duties.
